IT-Support Engineer (m/f/o)

Halle (Saale)


Full time

About HMS & Qvest Media:

HMS Media Solutions offers media system solutions with precise answers to strategic questions and innovative business models from a wide range of companies. As an organically grown service provider with more than 20 years of experience in various national and international projects, the company has established itself as one of the leading operators of integrated media eco-systems.

As part of the Qvest Group, HMS is responsible for the development of the qibb management platform, among other things, and thus plays a key role in driving the development of cloud-based system solutions in the media environment.

Your job:

As IT Support Engineer you are responsible for the maintenance, configuration and support of our 24/7 automation solutions for the international media and broadcast market. In First- and Second-Level-Support you are the contact person for our customers and solve their inquiries and problems. Your diverse and demanding tasks also include the installation and commissioning of our playout servers and the associated software, all developed in-house. Being in direct contact with our customers, you are also the interface between our customers and our development department.

A dynamic and representative working environment in a collegial atmosphere as well as attractive benefits will make you feel comfortable with us right from the start.

  • Analyze, handle and troubleshoot customer requests in first and second level support for our 24/7 broadcast automation software
  • Self-responsible capture, documentation and processing of requests on the basis of a ticket system
  • Installation, configuration and commissioning of hardware and software, also on site at the customer’s premises
  • Interface between Service Desk and Development
  • Takeover of on-call duty

Your profile:

  • Successfully completed studies or comparable professional experience in the field of software engineering
  • Profound network knowledge (DHCP, IP, TCP/UDP, DNS)
  • Very good knowledge of the operating systems Microsoft Windows (Windows Server, Windows 10) and Linux
  • Knowledge of a DBMS (MS-SQL, MySQL) and the SQL language
  • Excellent written and spoken German and English skills
  • Strong ability to work in a team and flexibility, as well as a high level of goal and customer orientation

What we have to offer:

We offer you a secure, permanent and attractive workplace in an internationally successful and dynamically growing company. We support your professional development with regular training programs. With numerous benefits, such as flexible working time models, sporting activities and a modern workplace design, we ensure a modern working environment. Our corporate culture is characterized by an open and cooperative atmosphere with flat hierarchies. Exciting and challenging tasks as well as advancement, change and development opportunities within our company group are the driving force behind your career.

Our tech stack

  • Software development: C, C++, C#, Java, Perl, ASP.NET
  • Database design and development: SQL, TSQL, MySQL
  • Web technologies: TypeScript, JavaScript, HTML, CSS, Web-APIs, JSON, PHP, XML, REST, SOAP, Python
  • DirectShow / OpenGL / Low-Level-Programming

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